WhatsApp marketing services help a business find, answer and sell to customers on WhatsApp. At DSE Consultancy they cover four things: turning your idea into a business strategy (offer, pricing, audience and launch plan), setting up the WhatsApp Business API, building the chatbot and automated replies, and helping you find customers with click to WhatsApp ads and broadcasts to opted-in contacts.
WhatsApp Marketing Services in India
Bring the idea. We'll build the business on WhatsApp.
You do not need a website or social media pages to start a business on WhatsApp. Tell us your idea. As a WhatsApp marketing agency, we turn it into a full plan: what you sell, at what price, to whom and how you launch. Then we set up WhatsApp, automate the replies and help you find your first customers.
- No website needed
- Strategy first
- WhatsApp Business API
- Opted-in contacts only
Start here
Start a business on WhatsApp from an idea
Most people who want to start a business on WhatsApp begin with the tool. We begin with the business. If you have an idea and nothing else, that is enough for our first call. No website. No Facebook page. No Instagram account.
Your offer.
What exactly are you selling, and why would someone buy it from you instead of the shop next door?
Your pricing.
What should you charge, and how do you show it in a chat?
Your audience.
Who needs this, where do they live, and how do they already talk to businesses?
Your launch plan.
What happens in the first weeks: who you message, what you post, how you handle the first orders.
You leave this step with a plan you can use. Then WhatsApp becomes the place where it runs.
Tell us your ideaSet-up
WhatsApp Business API setup
The WhatsApp Business API is the version of WhatsApp that connects to other software. That is what lets you run a chatbot, share one number across a team inbox and send approved messages to many opted-in customers. It is not the free WhatsApp Business app on your phone. We set it up with you.
The WhatsApp Business account and the number are yours. We are added to set things up and run them for you.
Many businesses start on WhatsApp and add a website later. When you're ready for a website, see our small business website design services.
Number.
We help you choose your number, the one customers will message, and check it can be used with the API.
Profile.
Your business name, description, address, hours and logo, written in plain words.
Verification help.
Meta may ask you to verify your business, usually with business documents. We handle verification with you. If Meta needs a simple web page for it, we build one, and it is included in your quote. You still do not need a website to start.
Catalogue.
A simple list of your products or services, with pictures and prices you choose, that customers can browse inside the chat. This is how you can run a WhatsApp ecommerce store without building a website first.
Automation
A WhatsApp chatbot for small business
A WhatsApp chatbot for small business should do a few jobs well, not pretend to be a person. It answers the questions you hear every day, collects the details you need, and hands the chat to you when someone wants to talk.
Auto-replies.
A greeting when someone first messages, and an "away" note outside your hours.
Lead capture.
The bot asks for name, need and area, and saves the answers so you can follow up.
Follow-ups.
A reminder to someone who asked a question and went quiet, within WhatsApp's rules (see the rules below).
Order and payment links.
A message with the order summary and a payment link from your own payment gateway or UPI provider, so the customer can pay without leaving the chat.
AI assistant.
Besides menu chatbots, we can set up an AI assistant for open questions.
A menu chatbot works from the menu and answers we write with you. An AI assistant answers only from your business's approved information, and hands the chat to a person when it cannot help or the customer asks. Neither is a person, and neither knows what we have not told it. WhatsApp's rules allow automated replies, including AI, as long as customers can easily reach a real person. Those rules can change, so we check them before we set one up.
Customers
Click to WhatsApp ads and opted-in broadcasts
Good WhatsApp marketing services do not stop at set-up. A chat with no customers is an empty shop. We bring people in two ways.
Click to WhatsApp ads.
Click to WhatsApp ads are Meta ads on Facebook and Instagram with a button that opens a chat with your business. The person taps, WhatsApp opens, and your menu or chatbot greets them. We plan the offer, the ad picture and text, and the first reply. The ad account is yours. You pay Meta directly, and we are added as manager.
Meta ads run from a Facebook Page. If you have none, we create the Page, and an Instagram account if you want one, when you reach this step. You do not need either to start.
The minimum ad budget is ₹10,000 a month, paid directly to Meta. It is not our fee. If your budget is smaller, talk to us anyway and we will say what is sensible.
Broadcasts to opted-in contacts.
A broadcast is one message sent to many people at once, such as a new offer or a reminder. We send broadcasts only to people who agreed to hear from you. That is WhatsApp's rule and it is how we work. We help you collect that agreement, for example with a tick box on a form or a "reply YES" message.
We do not promise a number of chats, customers or sales. Results depend on your offer, your area, your budget and how fast you reply.
Managing paid ads in general? See our Google Ads management services, which also cover Meta ads beyond WhatsApp.
Good to know
WhatsApp's rules, in plain words
These rules come from WhatsApp and Meta and can change. We check the current rules before we set anything up. Other Indian rules on commercial messages and personal data may also apply to you. This is not legal advice.
Opt-in.
WhatsApp's rules say you may message only people who have agreed to hear from you. We build the opt-in into your forms, chats and ads, make it easy to stop the messages, and never send to bought or scraped lists.
The 24-hour window.
When a customer messages you, you can reply with ordinary messages for a limited time after their last message (WhatsApp sets it at 24 hours). After that, you can only start the conversation again with an approved template message.
Template messages.
A template is a message written in advance, such as an order update or a reminder, that Meta reviews before you can use it. We write them in plain language and submit them with you.
Meta's charges.
Meta charges for the messages your business sends on the API, with a few free exceptions. The rates are set by Meta, depend on the type of message and the customer's country, and change, so we do not print them here. You pay Meta's message charges. Our fee is separate, and your quote shows both.
Who it is for
WhatsApp marketing for people with an idea and for growing businesses
Idea stage
You have an idea, a product or a skill and nothing else. We plan the offer, the price and the launch, then run it on WhatsApp.
Local shops and services
Customers already message you. We add a menu, a catalogue and quick replies, so no message waits.
Clinics and health
Patients ask for timings and bookings. We set up replies and booking requests for one service at a time. Health messages have extra rules, which we check first.
Coaching and education
Parents and students ask about batches. We set up a menu for each course, with a simple enquiry flow.
SMEs and startups
You want orders and enquiries handled in one place, with a team sharing one number. We set up the API, the flows and the follow-ups.
How it works
From your idea to your first customers
This is how we work as a WhatsApp marketing agency. Each step is shown to you before the next one starts.
Start with your ideaWe listen to your idea.
What you want to sell, to whom, and what you have today.
We write your strategy.
Offer, pricing, audience and launch plan, in plain words.
We set up WhatsApp.
Number, profile, verification help and catalogue.
We build the chat.
Auto-replies, menu, lead capture, follow-ups and payment links, tested before launch.
We bring in customers.
Click to WhatsApp ads and broadcasts to opted-in contacts, once you approve them.
We check and improve.
We look at what customers asked and where chats stopped, and change what is not working. You get a monthly report, with a check-in between reports.
Pricing
What WhatsApp marketing services cost in India
There is no fixed price, because it depends on what you need: strategy only, set-up, a chatbot, ads, or all four. WhatsApp Business API pricing in India also includes charges set by Meta, which we explain in your quote. Tell us about your idea or your business, and our team sends a clear quote after a short call. Your ad spend, if you run ads, is separate and goes straight to Meta.
Tell us what you want to do on WhatsApp
2 short questions
- Tell us
- We review
- You get a quote
FAQs
Clear answers before you start
Next step
Bring your idea. We'll plan the rest.
Tell us what you want to start or grow on WhatsApp. We will say what we would set up first, and what it needs.
WhatsApp